One thing about this class is the changing landscape of operations management due to technology and supply chains are driving this process. In addition, the issues with Covid-19 are only accelerating these changes as companies examine their work force and the challenges ahead. The following is an open-ended discussion and is meant to explore and expand on the ethical aspects of applying automation in services. Some starter ideas(discussion style): Is it always acceptable to displace humans with machines? Issues of alignment with customers (this is both a pro and con) What is a company’s responsibility to displaced workers? What happens to the long-term workforce? You are not required to comment on all of these points and are free to include more points of your own.
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