1. Explain the historical evolution of healthcare quality improvement programs. – Provide a timeline – Give examples 2. Examine the performance challenges, healthcare reform efforts, and the need for cost containment contributed to this development. – What has worked and what has not? – What has required legislative and regulatory support? – What have been the impacts on cost and access? 3. Select the areas most important to improve quality and create performance targets and explain why. – What area(s) still need the most improvement? Why? – How do you measure/monitor these items?
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